Call Center Services

Our call center services equip your organization with powerful tools to manage your organization while enhancing your customer experience.

Schedule a demo

Call Center Features

A customized dashboard displaying statistics that assist in managing a call center.

Call Center Analytics

Access a real-time dashboard that displays essential statistics to streamline call center management. Track and monitor key performance indicators for a more efficient operation.

Available Statistics: Call Volume, % Service Level, % Dial Transfers, Abandoned Calls, Abandoned Rate, Available Minutes, Average Answer Speed, Average Calls Waiting, Average Handle Time, Average Hold Time, Average Talk Time, Calls Forwarded Calls Handled Calls Offered, Calls to Voicemail

Call center employees actively speaking on the phone with customers.

Supervisor & Agent Management

Give Supervisors complete visibility and control over agent activity with features such as:

Agent login, logout, and active status
Call statistics per user
Call monitoring
Listen in
Barge in

Call Transcription & Sentiment Analysis

Convert recorded calls into text and analyze conversations in real-time. Sentiment analysis color-codes text based on tone—positive, negative, or neutral—providing valuable insights into customer interactions and agent performance.

An example of a ring group where multiple employee phones ring when a call comes in.

Ring Groups

Efficiently manage ring groups to suit your organization’s structure by shift or department. Choose from algorithms such as ring all, round robin, and cascade to ensure smooth call handling. Additional features like automated callbacks, music on-hold, and on-hold advertising enhance the customer experience.

SMS Text Services

With the growing preference for texting, enable your call center to reach customers through their chosen method of communication. Empower your agents to connect with customers more directly and efficiently.

ePhone3 WiFi enabled VoIP Desktop Telephone

Phone Solutions

Choose from a range of communication tools to fit your team’s needs: desktop phones office-based staff, soft phones and mobile apps for remote employees.