North Central Texas Communications
972-295-9279 * [email protected]
Gainesville, Texas
Church Security
How Calvary Chapel Secured Their Staff and Congregation
Several years ago, Calvary Chapel approached us with a concern for church security and communication solutions. We delivered a comprehensive answer that not only met their needs but saved them money in the process.
(If you are ever in the Dallas area on a Sunday or Wednesday, drop in. It’s a great service.)
The Calvary Chapel Use Case
Secure Building Access
We equipped Calvary Chapel with advanced door access units that send voice and video feeds directly to the desktop phones and mobile apps of office staff. This enables staff to monitor and communicate with visitors at the main entrance from anywhere. Whether it’s an Amazon delivery or a scheduled appointment, staff can visually verify and communicate with visitors—and unlock the door if necessary. If they’re away from their desks, they can handle everything directly from their mobile app. This flexibility allows staff to move freely around the office while staying secure and connected.
Call Control and Call Screening
During counseling sessions or study times, pastors at Calvary Chapel need uninterrupted focus. To support this, calls don’t ring directly to pastoral staff but go to other team members, who can answer or transfer calls as needed. Pastors also have a “Do Not Disturb” setting to ensure privacy when needed.
Intelligent Call Routing by Time of Day
For efficient call handling, incoming calls during office hours ring to all staff phones. The first available team member answers the call, and if everyone’s busy, the call routes to an Auto Attendant. This attendant offers options for the caller to hear the church’s address and service times, leave a prayer request, or leave a general message for staff. After-hours calls automatically route to the Auto Attendant with similar options, ensuring that callers receive appropriate guidance and options regardless of the time.
Prayer Line
We configured a dedicated voicemail for prayer requests. Messages left here are emailed directly to the volunteer team managing prayer requests, providing a respectful and private channel for those seeking support.
Mobile Communication
Our church communication solution includes a mobile app, enabling staff to make and receive calls as if they’re in the office, even while on campus or offsite. Staff can stay reachable without sharing personal cell numbers, and outbound calls from the app display the church’s number—preserving staff privacy while maintaining accessibility.
SMS Texting
Using group text messaging from their main number, Calvary Chapel stays in touch with the congregation. Church members can text the main number, and staff can respond either from their mobile app or an online messaging portal, ensuring quick and unified communication.