Small Business Communications

Read how Innogravers transformed their order management process with our Small Business Communications.

Our phone and text tools helped streamline operations, giving precious time back to Innogravers’ owners.

Small Business Communication from North Central Texas Communications enables Innogravers to churn out custom engraved products with speed and integrity. — Custom engraved products from Innogravers

About Innogravers

Innogravers specializes in custom engraving and printing on almost any material—cloth, plastic, metal, you name it. Their order process is intricate, requiring careful communication to ensure designs are accurate the first time, avoiding costly re-dos.

When we met the team, they were managing design details through email and file-sharing platforms, which often led to issues. Emails were overlooked, buried in spam folders, or lost in the inbox clutter.

Our approach focused on truly understanding their needs. The solution we provided not only accelerated their workflow but also enhanced reliability and saved them money.

Our Small Business Communications Solution

Texting Increased Time to Revenue

With over 90% of text messages read within 30 seconds, we recommended using text messaging for sending design previews, replacing emails and file-sharing tools.

This shift has shaved days off their order process, improved order accuracy, and boosted customer satisfaction—all contributing to a quicker path to revenue.

Seamless Access to Calls and Texts

Whether in the office on a desktop phone or on the go with our mobile app, Innogravers’ owners have worry-free access to calls and texts.

The mobile app enables after-hours communication with ease, so they can stay connected with customers anytime, anywhere.

Call and Message History

Calls and texts are securely stored online and accessible via the mobile app or through a web portal, giving the team a reliable record of past communications.

Enhanced Security and Privacy

By using our mobile app, Innogravers ensures that all customer interactions are routed through their business number. This keeps their personal numbers private and presents a recognizable, consistent point of contact for customers, improving response rates.

Time of Day Management

Our solution intelligently routes calls to the right team members, with options for roll-over if the first person isn’t available. An automated greeting directs after-hours callers to the appropriate resource, so Innogravers never misses an opportunity.

Innogravers

Visit Innogravers website to see their work and maybe even order a nice gift for someone.

Let us show you how we can help streamline your small business communications.