Phone System Features

Our feature-rich system is aimed at improving your ability to communicate.

User Features

Each user has access to a powerful suite of features that enables personal customization of the service.

• Unlimited domestic calling
• Voicemail with recordings sent to your email
• SMS Texting
• Call Waiting, Call Forwarding, Call Hold, Call Park, Three-way Calling, Call Transfer, Transfer to Voicemail, Intercom
• Simultaneous ringing (ring your desktop and mobile app simultaneously so you never miss a call)
• Customizable answering rules (Forward when Busy, Forward when Unanswered, Do Not Disturb, Call Screening, and more)
• Time of Day and calendar based call routing
• Call history
• On demand call recording
• Personal contact directory
• Personal phone number
• Text to Speech and voice recording for personal greetings
• Customized button mapping on your desktop phone
• Personal management portal
• Click to Call (enable calling by clicking phone numbers on the web and in documents)
• WiFi / Bluetooth

System Wide Features

Our phone system can be automated for every business need.

• INTELLIGENT CALL ROUTING – Dictate exactly how and when phones ring. Use Auto Attendants (phone trees) to enable callers to be directed to specific departments (For example, press 1 for sales, press 2 for support). Utilize Call Queues to enable group ringing scenarios utilizing algorithms such as: Ring All, Round Robin, Linear Hunt, and Group Cascade.
• TIME OF DAY / DAY OF MONTH SCHEDULING – Utilize calendar and clock functions to manage your service based on time of day or day of month. For example, set your phones to ring during normal business hours and then direct them to voicemail after hours. Set up a template for your holidays and business events to ensure calls are treated properly.
• CALL HISTORY / CALL RECORDING – The online portal allows you to see months of call history. Calls can also be recorded and downloaded for historical / legal purposes.
• PHONE NUMBER MANAGEMENT – Each user can have their own personal phone number in addition to your corporate numbers. You can also add additional phones numbers should you need to.
• CORPORATE GREETING – Set your greeting messages using our recording or text to speech options.
• MUSIC ON HOLD – Upload your own personal music recordings or record your own advertisements that your customers can listen to when they are on hold.